+1 vote
in Windows Support by (user.hidden) (230 points)
It stopped working, HP tool didn’t fix it, I uninstalled it and now it won’t reinstall. I’ve tried downloading new drivers and they seemed to go through but still doesn’t work.
screenshot attached

http://prntscr.com/tot6j8
http://prntscr.com/tot6n4

1 Answer

0 votes
by (user.hidden) (1.7k points)
edited by (user.hidden)
1. In concern to the drivers system Operating System have to be updated first.


2. Update the device driver
In the search box on the taskbar, enter device manager, then select Device Manager.

Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.

Select Search automatically for updated driver software.

Select Update Driver.